JVDB
Jaco Van Den Berg

1 reviews | Active since Feb 2022

27 Feb 2022, 12:37

Airtime going missing since Nov 2021

My airtime have been disappearing since Nov 2021. In the last two/three weeks of Feb 2022 over R 450 in 5 days and R 250 in the last 3 days have been deducted from my airtime.

I have not subscribed too wasps, but when checking if any subscriptions were on my number, I saw there were 7 subscriptions on my number. I cancelled all of them with the USSD number *135*997# using option 2 to stop all, it was stopped, but the next day 6 of them were back again and more than R 100 deducted again from my airtime.

I have lost close to a R 1000 airtime about or more since Nov 2021 without subscribing to any funny or other subscriptions which I did not subscribed to.

I used the STOP ALL SMS feature sending to 30333 yesterday, Nothing were deducted as yet or subscribed since yesterday.

I am not very happy and want my money / airtime that I have lost back to the subscriptions of which I did not subscribed to back. This is not acceptable!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply28 Feb 2022, 07:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
 
JVDB
Jaco Van Den Berg's update04 Mar 2022, 09:06
Reviewer Update
Good day, thank you for the feedback. Please confirm the amount that was refunded. Thanks