JK
Jacques K

1 reviews | Active since Jan 2017

26 Jan 2017, 15:34

Airtime getting LOST while having active bundles for Voice and Data

<p>This is the unteenth time my airtime is getting depleted whilst having active bundles for Voice and Data on my uChoose Flexi 350 Contract. During December as well as now I am being charged out of bundle rates for calls although I have active ChatFor30 bundles on my contract. This makes it impossible to keep to my monthly airtime allowance as it can get depleted without me knowing. I have also not received one sms when my data bundles gets depleted Please refund my airtime lost in this manner or cancel my contract with immediate effect, without any penalty as this is not what I have signed up for.</p> <p> </p>

0
Replies (5)
Vodacom
Vodacom's reply26 Jan 2017, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Feb 2017, 09:17
Official

Dear Mr Kruger,

Your query is resolved and feedback has been provided via email.

Regards,

Cassandra

Vodacom
Vodacom's reply02 Feb 2017, 09:17
Official

Dear Mr Kruger,

Your query is resolved and feedback has been provided via email.

Regards,

Cassandra

Vodacom
Vodacom's reply02 Feb 2017, 09:18
Official

Dear Mr Kruger,

Your query is resolved and feedback has been provided via email.

Regards,

Cassandra

JK
Jacques K's update03 Feb 2017, 10:46
Reviewer Update

Hi Cassandra,

This has not been resolved at all and what you provided in the feedback has not been done. Please contact me in this regard.