JvdM
Jaco van der Merwe
1 reviews | Active since Nov 2016
04 Feb 2019, 12:44
Airtime forfeiture without notice!
Coincidentally checked my airtime balance this morning to find that more than R1000 worth of airtime has disappeared. Logged on to the My Vodacom App and had a chat with an agent (Zodwa Una) who told me that my airtime was forfeited because of a new rule that was implemented in January 2019 that airtime will no longer roll over for 5 months, but only 2 months. This is extremely poor service. I did not receive any warning about this. This seems like a unilateral change of our agreed contract conditions. Please arrange to have my account credited with the forfeited amount.
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Vodacom's replyOfficial
04 Feb 2019, 14:06 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2019, 14:06
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
JvdM
Jaco van der Merwe's updateReviewer Update
06 Feb 2019, 07:21Thanks for your reply, but it is unfortunately not good enough. You're not going to take my money and then just refer me to some standard terms and conditions to justify your ********* behavior. I will be reporting this to SAPS>
JvdM
Jaco van der Merwe's update06 Feb 2019, 07:21
Reviewer Update
Thanks for your reply, but it is unfortunately not good enough. You're not going to take my money and then just refer me to some standard terms and conditions to justify your ********* behavior. I will be reporting this to SAPS>