BH
Bashier H

1 reviews | Active since Aug 2015

01 Feb 2017, 10:32

Airtime forfeited

<p>Last month Vodacom forfeited R72. When I complained they escalated and refunded. This month Vodacom forfeited R68. I am on a R200 per month package and with in the six months balance so I cannot understand why they forfeit my money</p>

0
Replies (3)
Vodacom
Vodacom's reply01 Feb 2017, 11:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Feb 2017, 09:48
Official

As per telephonic discussion,feedback provided.

Best regards,

BH
Bashier H's update09 Feb 2017, 09:03
Reviewer Update

You gave me 68 but took away 1087. Now what