Airtime dissappears and false airtime awards
<p>In the last week my airtime appears to be dissappearing without knowing where it goes to. I have data bundles loaded and it will just dissappear. I also do not appreciate when vodacom claims that I have additional airtime to use (due to the package I am on or due to promotions) for that day, but when I make calls or convert airtime to data it uses my long term airtime and not the airtime I was awarded for that day? Why can I not use the airtime... it becomes *******. They also claim that for a promotional period...if I spend R10 I get R100 for the day. But anything I do thereafter uses my regular airtime. </p> <p> </p> <p>I have been with vodacom for 20 years now and guess what...you are expensive and unco-operative and blaming unreasonable terms and conditions which we have no choice but to comply to just to have a line. Fix this or I am moving over...so sick of big companies bullying the general person on the street.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
An investigation has been completed on your data contracts and your billing was found to be correct. As a once-off gesture of goodwill your accounts were credited with 1GB and 2GB respectively. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day).
Please visit the usage links below for tips on managing data:
Android usage: http://ow.ly/yQqyr
BB usage: http://ow.ly/yQqAW
iPhone usage: http://ow.ly/yQqDW
managing data usage: http://ow.ly/yQrjM
Wi-Fi Routers: http://ow.ly/yQri9
http://community.vodacom.co.za/t5/Internet-Services/Get-more-from-your-data-bundle/m-p/3885#M52
Kind regards
Vodacom Consumer Website Team
Dear Client
An investigation has been completed on your data contracts and your billing was found to be correct. As a once-off gesture of goodwill your accounts were credited with 1GB and 2GB respectively. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day).
Please visit the usage links below for tips on managing data:
Android usage: http://ow.ly/yQqyr
BB usage: http://ow.ly/yQqAW
iPhone usage: http://ow.ly/yQqDW
managing data usage: http://ow.ly/yQrjM
Wi-Fi Routers: http://ow.ly/yQri9
http://community.vodacom.co.za/t5/Internet-Services/Get-more-from-your-data-bundle/m-p/3885#M52
Kind regards
Vodacom Consumer Website Team
Dear vodacom.
I have not received any data as noted above. I have also not received any contact, explanations or communication from you regarding my query. I feel that you are merely writing empty words on a public platform to safe face.
Regards
Christelle
Dear vodacom.
I have not received any data as noted above. I have also not received any contact, explanations or communication from you regarding my query. I feel that you are merely writing empty words on a public platform to safe face.
Regards
Christelle