1 reviews | Active since Nov 2011
Airtime dissappearing yet again
I'm really annoyed with VODACOM not resolving my issue with my disappearing airtime properly. I logged a complaint on the site on 29 January 2018. A call Centre agent contact be and said the reason for my airtime disappearing is Vlive charges that goes of my airtime. Although I'm not subscribing to anything. And she confirmed that I don't have any subscriptions on my account. She credited my airtime balance with R20 . But today again my balance is ZERO. When I check my latest transactions. There is again a R7 deducted for Content Vodafone Live whilst I have data on my phone. Will you please sort this out. Urgently.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team