SS
Simone S
1 reviews | Active since Oct 2019
01 Oct 2019, 15:54
airtime dissappearing
I have a contract with vodacom this morning from 01:26am till 01:38am a total of R80.16 was deducted from my airtime I've been trying to call them but was holding for over 10min tried their chat but it was unavailable can someone please assist me on getting my airtime back
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Replies (2)
Vodacom's replyOfficial
02 Oct 2019, 07:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Oct 2019, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Oct 2019, 14:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. RegardsConsumer Website Team
Vodacom's reply14 Oct 2019, 14:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. RegardsConsumer Website Team