airtime dissappeared. on hold for 30 min and calle

loaded airtime, tried transferring it to data and kept on getting error messages, once ingot through no airtime no points. my data is all restircted so no updates could have happenend. called the call centre told to call back in an hour. i did and got the most unhelpfull service. agent had no interest, ppl laughing in the back ground and baby crying, i was put on hold by the agent for 28 minutes, and then call dropped, later followed by an sms saying what the problem could be. i find this highly unprofessional. did she change the babies nappy. i had the phine on speaker phone so this was heard by 3 other vodacom users as well. <br> this is unacceptible as i know that you should get back to your customer within 2 minutes. i am a high end data user and this is what we get greeted with. agents with no interest to assist. irrate customer. <br>