GP
Gerda-Mari Pentz
1 reviews | Active since Apr 2015
17 Jul 2020, 18:31
Airtime dissapearring
I have a contract with vodacom, it's a top up contract where I get R390 airtime a month, normally I use it to switch the airtime to data, this month I haven't touched it yet and I have R24 airtime left, vodacom is taking the airtime for I don't know what as I wanted to accumulate this months with next month, now I have nothing left. It does not help to speak to a consultant on the app as they can never assist you.
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Replies (2)
Vodacom's replyOfficial
18 Jul 2020, 09:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jul 2020, 09:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Jul 2020, 15:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query was resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Jul 2020, 15:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query was resolved. Regards Consumer Website Team
Best regards,