HB
HANNELIE B

1 reviews | Active since Jul 2017

06 Jul 2017, 14:56

Airtime dissapearing

<p>I have available data but my airtime is dissapearing without making any calls or whats upp. Example. I had R87 an hour ago, and when I checked again it was R45.</p> <p>I tried phoning the number 082111 but you just cannot speak to an operator. You have to choose and nothing happens. Then you go to the website and log a querie. They tell you they will get back to you within 24 hours. Well it is 3x days later and NO CALL. Trying to log a further queurie the system tells you there is already a querie logged and you can only log it once a day.</p> <p>This is TERRIBLE SERVICE. This is SOOOOOO BAD that you cannot get through to speak to a consultant.</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2017, 15:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

HB
HANNELIE B's update06 Jul 2017, 15:46
Reviewer Update

Hopefully before my airtime runs out completely. As I said before it is 3x days already.