1 reviews | Active since Jul 2017
Airtime dissapearing
<p>I have available data but my airtime is dissapearing without making any calls or whats upp. Example. I had R87 an hour ago, and when I checked again it was R45.</p> <p>I tried phoning the number 082111 but you just cannot speak to an operator. You have to choose and nothing happens. Then you go to the website and log a querie. They tell you they will get back to you within 24 hours. Well it is 3x days later and NO CALL. Trying to log a further queurie the system tells you there is already a querie logged and you can only log it once a day.</p> <p>This is TERRIBLE SERVICE. This is SOOOOOO BAD that you cannot get through to speak to a consultant.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hopefully before my airtime runs out completely. As I said before it is 3x days already.
Hopefully before my airtime runs out completely. As I said before it is 3x days already.
