NZ
Natasha Z

1 reviews | Active since Mar 2012

19 May 2017, 17:19

AIRTIME DISSAPEARING!!!!

<p>Ive lost a lot of airtime the past two weeks even on days I dont make any calls. Yesterday made one call of not even a minute and lost R7. I barely makr any calls yet my airtime judt disappears. Now I need to make an urgent call and have no airtime. This is bull**** and not the first time this is happening. You are *****ing my airtime that i buy wiyh my money. I dont subscribe to anything so its not subscriptions. I seriously need my airtime back. </p>

0
Replies (2)
Vodacom
Vodacom's reply20 May 2017, 06:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 May 2017, 13:17
Official

Good day,

As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM