MM
Marvin M
1 reviews | Active since Sept 2019
27 Oct 2019, 10:02
Airtime disappears
When I load R55 worth of airtime, or any amount for that matter, it depletes in a matter of 24 hours without me having to make a lot of calls. I spend more or less 60 seconds of talk time sometimes when this happens.
I always have data bundles so my browsing can't be the cause. I also spend a lot of time around wifi inclined areas therefore my airtime should not at all be utilized.
Can I get a statement of usage or can there be an investigation done? It is costing me money and I am very reluctant to move away from Vodacom. This network has been my most preferred for years, let's not breakup now because of this.
I am willing to change my rating should this matter be addressed.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Oct 2019, 08:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2019, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Marvin M's updateReviewer Update
06 Nov 2019, 09:16Hello,
Mahali gave me a call and resolved the issue that I was faced with. He advised that my number had WAP subscriptions which were the reason why my airtime disappeared. I hereby deem this case a ********** one, not byVodacom. Vodacom are the good guys here.
Thank you Mahali.
Mahali gave me a call and resolved the issue that I was faced with. He advised that my number had WAP subscriptions which were the reason why my airtime disappeared. I hereby deem this case a ********** one, not byVodacom. Vodacom are the good guys here.
Thank you Mahali.
MM
Marvin M's update06 Nov 2019, 09:16
Reviewer Update
Hello,
Mahali gave me a call and resolved the issue that I was faced with. He advised that my number had WAP subscriptions which were the reason why my airtime disappeared. I hereby deem this case a ********** one, not byVodacom. Vodacom are the good guys here.
Thank you Mahali.
Mahali gave me a call and resolved the issue that I was faced with. He advised that my number had WAP subscriptions which were the reason why my airtime disappeared. I hereby deem this case a ********** one, not byVodacom. Vodacom are the good guys here.
Thank you Mahali.
Vodacom's replyOfficial
06 Nov 2019, 09:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Vodacom's reply06 Nov 2019, 09:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team