BvdW
Beverley van der Walt

1 reviews | Active since Feb 2013

29 Jan 2016, 22:57

Airtime disappearing - yet again

I am so very tired complaining about Vodacom! But after checking out Vodacom's complaints I can see I will not win ... immaterial of the amount of complaints! I will not even mention previous complaints! And Etienne can verify that from all previous complaints ... and he never responded to my last email.<br> I lost approx. 7 GB of airtime due to the LIFO (i.e. Last in First Out) (Policy on Contract) according to Etienne. Apparently Vodacom has written in their Contract (LIFO) and no sales rep. even mentions this policy. With his reply to my complaints he told me about this policy and I asked if this was not *****! How can they use your latest airtime first and obviously any airtime that was previously purchased just expires! To my mind .... *****!!!! And when I mentioned this I nevery got a reply :(<br> Well I had 2.01GB or airtime tonight and I Skype'd my daughter for approx. 1h38m! And MY DAUGHTER CALLED ME! I tried logging in later and I had no airtime and they had used up some of my airtime that I will only be receiving on the 1st Feb. Just by the way my installment comes off on the 31st Jan and I only get my new airtime on the 1 Feb and airtime purchased (30 days) will expire 27.2 :(

0
Replies (2)
Vodacom
Vodacom's reply30 Jan 2016, 06:20
Official
Hello BevHaskinsvdWalt,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
SA,Consumer Website Team
Vodacom
Vodacom's reply30 Jan 2016, 06:20
Official
Hello BevHaskinsvdWalt,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
SA,Consumer Website Team