MK
Marzanne K

1 reviews | Active since Jan 2017

13 Sept 2017, 14:59

Airtime disappearing even though I have data

1 September 2017 I got my monthly airtime. I bought a 1GB data bundle on 3 September 2017 and still had over R100 airtime left. Since then I've sent 7 sms's and made NO phone calls (I checked and counted). The rest of the time I go on Facebook and use Whatsapp. So big was my surprise when I checked my balance just now and saw that my airtime has decreased to R12.94, while my data is still 768.92 MB. How on EARTH did that happen? I'm seriously getting very tired very quickly with Vodacom. This is like the 3rd or 4th time this year I'm experiencing abnormal trouble with Vodacom. Don't know what's going on with you guys, but over R90 couldn't just disappear overnight. I made sure I bought a data bundle before my previous one was depleted. And I DON'T want your special extra data bundle thing that they phone me about every now and then, my budget doesn't allow for an increase in debit order. Please tell me where my money went to. I checked on the vlive website, and I'm not subscribed to anything that for example charges R2 per day or something. It tells me "You have 0 active Subscriptions". My patience is running thin. Fix this, please.

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Replies (3)
Vodacom
Vodacom's reply13 Sept 2017, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Sept 2017, 10:55
Official

Good Day Marzanne Kriek,

Thank you for taking the time to voice your concern.

This matter was addressed & feedback was provided telephonically.

Regards
RO

MK
Marzanne K's update14 Sept 2017, 11:04
Reviewer Update
Thank you very much. In case anyone experienced a similar problem, Randall (?) conducted an investigation and found I was unknowingly subscribed to a WASP (?) that was charging a daily fee. This didn't show on vlive since it is not a Vodacom subscription. He stopped it for me and provided positive feedback telephonically. He's going to send me an sms that will assist me to monitor WASPs, since it could happen while visiting a website. Thank you Randall (sorry if I got your name wrong). Much appreciated. MK