TM
Thulisiwe M

1 reviews | Active since Mar 2009

03 May 2017, 11:41

AIRTIME DISAPPEARING ACT

<p>I am just so LIVID , for the past month my airtime seems to be disappearing, whenever I recharge my airtime just evapourates in thin air before i even convert it to data. I have been a VODACOM customer for sometime and I am very loyal but now that I spend too much on airtime, i am forced to move to another network . I cant carry on like this, i cant spend more than R300 on airtime , its ridiculous really.You contact centre is also hopeless so im not even going to bother to call them.</p>

0
Replies (2)
Vodacom
Vodacom's reply03 May 2017, 12:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 May 2017, 10:41
Official

Dear Thulisiwe,

Feedback has been provided.

Regards,

Cassandra