MS
Mymoona S
1 reviews | Active since Aug 2011
02 May 2020, 11:07
Airtime disappearing
STILL NO FEEDBACK AFTER 48 HOURS OF LOGGING MY COMPLAINT. I do understand about the Lockdown,but surely there are staff working from home,or skeleton staff. REALLY PATHETIC OF VODACOM. I need my **** sorted out ASAP. Its a new month,new airtime,THAT I WONT BE ABLE TO USE,AGAIN,BECAUSE SOMETHING IS "EATING" MY AIRTIME
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Vodacom's replyOfficial
03 May 2020, 16:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2020, 16:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team