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GK
Gerard K

1 reviews | Active since Feb 2017

25 Jul 2017, 11:21

Airtime disappearing

<p>Over the past couple of months I have noticed my airtime would automatically reduce from day to day.</p> <p>I do not make calls, I do not send SMS.</p> <p>I have data.</p> <p> </p> <p>Last week I gave it another test.</p> <p>Purchases R110 airtime.</p> <p>Convert R79 to 1GB data for 7 days (Just 4 U bundle)</p> <p>Leaves R31 airtime available.</p> <p> </p> <p>On WiFi at office, on WiFI at home.</p> <p>Aggressive WiFi to mobile data option switched off on phone.</p> <p>No calls made.</p> <p>No SMS sent.</p> <p> </p> <p>Current data balance down is at 912MB.</p> <p>Airtime balance is just R0.38.</p> <p> </p> <p>Where did my R31 airtime go?</p>

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Replies (4)
Vodacom
Vodacom's reply25 Jul 2017, 12:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

GK
Gerard K's update25 Jul 2017, 13:17
Reviewer Update

I have submitted a "stop all" to 31050 and received response on cancelling subscription to "VIP GAMES".

This is not a service I have subscribed to. I want information on submitted that request and on what date this was added to my account.

My handset/number is not used by anyone. So this service has been added without my knowledge and off my handset. This is the first time I have ever heard of VIP GAMES and have never received any form of an opt-in at all.

This is ********** activity.

GK
Gerard K's update28 Jul 2017, 08:45
Reviewer Update

Can I get a response today please

GK
Gerard K's update17 Feb 2018, 22:49
Reviewer Update
And it continues. I have once again noticed airtime reducing even though I have not been making calls. This time round there was a subscription to "MOBITEACHER". I have never heard of this service nor signed up for it. I purchased R110 airtime on Friday 16/02/2018. Right now, Saturday 17/02/2018 I am down to R94 airtime remaining without using the phone for the day. Also, why do none of these show up on my bill yet I lose airtime? Someone at Vodacom better get this sorted out or I'm contacting SAPS ***** division. I want to know who gives the clearance to add these services to someone's account. Clearly you as a company need to give some sort of permission for services on your network.