Airtime disappearing

<p>I have sent an email to vodacom towards end of january requesting help with my airtime that has been vanishing. I purchased airtime a couple of times and I started noticing a pattern of the airtime balance showing R0.00 in less than an hour after the purchase.</p> <p> </p> <p>I don't have applications except for whatsapp. I switched off the mobile data but the airtime somehow was being consumed. Spoke to a gentleman from vodacom on instant chat and he told me he couldn't help me then transfered to a line that just rang with no voice prompts.</p> <p> </p> <p>i then decided to send an email, to this day, no feedback. I lost close to R90 worth of airtime as I normally purchaee R29, R12 and R5 prepaid.</p> <p> </p> <p>vodacom is lossing their touch slowy but surely and they have poor customer service when you speak to the customer service centre.</p> <p> </p> <p>i needed to perform a sim swap and they ask the most rediculous questions and the teamleaders are worse. spoke to 2 of them in the past and they equally bad.</p>