BK
Bernard K

1 reviews | Active since Oct 2018

11 Oct 2018, 05:46

Airtime disappearing!!

If I load airtime on my phone it keeps on disappearing and I phoned vodacom and they couldn't fix the problem!!! Now if I want to phone someone I must first load airtime everytime which is frustrating and costing me alot of money!! Vodacom are *****s and I can't change my service provider because I'm on contract!! Pleaseeeeeeeeee help with this problem and give my airtime bac****!!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply11 Oct 2018, 07:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Oct 2018, 09:33
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team

Best regards,