1 reviews | Active since Nov 2011
Airtime disappearing
On 25 January 2018 I’ve recharged my airtime with R20@ 10.56 due to my airtime balance being zero. When I wanted to make the first phone call after recharging I still had a zero balance and had to buy more airtime of R20 at 17:47 the same day to make a call. Since the weekend my balance is zero again. Can you urgently look into this issue? I don’t have any subscriptions or have taken advance airtime that would cause the depletion of my airtime. And I had sufficient data available on my phone. Can you please investigate this issue urgently?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Sharon,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note after an investigation was done on your number, I picked up that Vlive subscriptions have been deducting from your airtime. I have cancelled all the subscriptions and your mobile number is credited back with R58.00 airtime. you may check your balance via the Vodacom APP, USSD *111# or by logging on to the website www,vodacom.co.za.
Once again apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Sharon,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note after an investigation was done on your number, I picked up that Vlive subscriptions have been deducting from your airtime. I have cancelled all the subscriptions and your mobile number is credited back with R58.00 airtime. you may check your balance via the Vodacom APP, USSD *111# or by logging on to the website www,vodacom.co.za.
Once again apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,