1 reviews | Active since Apr 2014
Airtime Disappearing
Dear Vodacom,
As a valued and loyal customer for over 20 years, I am highly disappointed in the service that you are currently providing me. I recharged my account yesterday with R24 and only after making 3 phone calls which lasted less than 30 seconds each, all my airtime has disappeared. Now I know that a lot of people have been complaining about their airtime or data disappearing but I have only defended Vodacom.
Highly disappointed and frustrated. Melanie
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Melanie
Thank you for your patience.
I've responded to you via SMS with feedback.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Dear Melanie
Thank you for your patience.
I've responded to you via SMS with feedback.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,