Airtime disappeared

<p>Every morning I purchase data for the day. I had airtime in excess of R500 bucks on monday. Once I got a notificaiton that my bundles were about 4.5mb I bought data again, all of a sudden I check my balance and its sitting at R208. I phoned Vodacom for a whole hour on monday, the first call centre guy firstly persists on speaking english, could not trace where the airtime vanished to and eventually hung up. I know that it is etiquette to not hang up on a client but seems that way with vodacom. The next lady call centre agent put me on hold for 28 minutes...i have an app on my phone that records calls..so all this is documented. She then says that the system does not show her my usage for the current day..wheresas the previous agent could trace it all but filed to locate my monies. All I want is my airtime back. I am on contract and pay way too much to get cheated. </p>