AIRTIME DISAPPEARED

I Loaded R29 worth of airtime on 2015/09/25 , I received notification of R29.00 that had been Loaded Via SMS ,<br> immediately I went on to mobile banking to purchase more DATA and all of a sudden I had R0.00 Balance not more than 5 seconds in the banking App<br> <br> I contacted the call centre who wouldn't really listen to my complaint suggesting that my Facebook might of been on etc , even so R29 doesn't vanish into thin air!!! A Complaint was eventually Logged with refererence number S3-8GDBV-V6655 , <br> <br> I havent heard anything from VODACOM with regards to the missing Airtime