pC
pumla C
1 reviews | Active since Sept 2012
23 Mar 2022, 11:10
airtime disappeared
My airtime disappeared, tried to call the customer care robot said I will be referred to TOBI call was dropped. no message came through ever since. I bought R29 airtime and R24 disappeared I cant recall taking airtime advance.
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Replies (2)
Vodacom's replyOfficial
23 Mar 2022, 14:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Mar 2022, 14:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
pC
pumla C's updateReviewer Update
23 Mar 2022, 18:28Thank you for the feedback. When was this airtime advance taken? Unfortunately your records on *135# doesn't show when it was taken.
pC
pumla C's update23 Mar 2022, 18:28
Reviewer Update
Thank you for the feedback. When was this airtime advance taken? Unfortunately your records on *135# doesn't show when it was taken.