Airtime disappeared
I hate that I have to do this every few months. Loaded R300 airtime on 30 September. Had R284 and some change just before midnight. After midnight my recharge airtime was zero. I need this urgently to purchase a data bundle. Please refund my lost airtime as well as the R35 I has to spend out of budget to get a 250 Meg bundle. Please ensure this is done on Monday 2 October 2017.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,