Airtime disappeared
<p>I checked my balance on Monday morning and received an sms staying I have R95 in my account. Then I bought a 30mb for 1 hour power bundle. I then vodacom play every day and won 200mb to use that day. I went into play store and updated a few apps. The app that took the most data was Gmail and it was only 12mb. I didn't update all my apps. Just a few. Then suddenly all my airtime and data was depleted. I'm am so sick of vodacom and their excuses. I am sure a consultant will be calling me to explain how the Internet took all my airtime. I am not on any social media and switch my mobile data off until I check for emails or send emails. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
