1 reviews | Active since Oct 2016

07 Mar 2017, 06:50

Airtime disappeared

<p>I checked my balance on Monday morning and received an sms staying I have R95 in my account. Then I bought a 30mb for 1 hour power bundle. I then vodacom play every day and won 200mb to use that day. I went into play store and updated a few apps. The app that took the most data was Gmail and it was only 12mb. I didn't update all my apps. Just a few. Then suddenly all my airtime and data was depleted. I'm am so sick of vodacom and their excuses. I am sure a consultant will be calling me to explain how the Internet took all my airtime. I am not on any social media and switch my mobile data off until I check for emails or send emails. </p>

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Replies (1)
Vodacom
Vodacom's reply07 Mar 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team