WM
Wilson M

1 reviews | Active since May 2015

07 Jun 2015, 13:31

Airtime disappearance is now becoming a norm.

Sunday the 7th of July 2015. I was to make a call, I became aware of my missing ? R20.00 of airtime that I have had for the past 4 days.<br> <br> Last Sunday (31 May 2015) I had incurred a loss of R20.00 plus 100MB of data over a period of ? 2min after I had used my phone as a mobile hotspot to use the internet on my laptop. <br> <br> The following monday Vodacom's customer care notified me that my account has been credited with R30.00 to compensate for the loss I had incurred. I made calls during the week which altogether lasted ?5min. This morning I was made aware my account was sitting at R00.00.<br> <br> I logged a call to the call center and I was now told that my airtime is used up by \v-life"which is an internet service"

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Replies (1)
Vodacom
Vodacom's reply09 Jun 2015, 11:29
Official
Hello MasetlaWilson,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites