Airtime disappear
<p>Signed a new Vodacom contract. On day 3 lost all my airtime. I made only 3 short calls( totaling less than 5 minutes) Lost 120 mins airtime. Luckily installed vodacom app to track my airtime. Vodacom reacons that it might take up to a week for feedback. Pathetic!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
On the 23rd of January I have not received any feedback from Vodacom. I had to phone in again on the 14th of January and was given a new ref number: 1- ********** 325771.
It has now been 20 days with no resolution to my problem. Pathetic! Pathetic! Pathetic! Pathetic! Pathetic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
On the 23rd of January I have not received any feedback from Vodacom. I had to phone in again on the 14th of January and was given a new ref number: 1- ********** 325771.
It has now been 20 days with no resolution to my problem. Pathetic! Pathetic! Pathetic! Pathetic! Pathetic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!