MM
Mpho M
1 reviews | Active since Jan 2018
02 Jan 2019, 09:35
Airtime depletion
Hi
My monthly airtime on 31 December was R689.55 and my data was 70.34MB at 15:56 and when I checked on my balance later in the day at 20:48 the balance was now R628.92 and my data was 0.99MB (I have screenshots of this). I had not made any calls on that day (or made calls for several days prior to this) and my mobile data is always on. I would like to be refunded for my airtime which you have taken away without my use. This is now the second time this sort of an incidence is occurring and I am very unhappy about this.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Jan 2019, 14:23Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jan 2019, 14:23
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Jan 2019, 16:34Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].
Regards
Consumer Website Team
Best regards,
Vodacom's reply02 Jan 2019, 16:34
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].
Regards
Consumer Website Team
Best regards,
MM
Mpho M's updateReviewer Update
04 Jan 2019, 11:16Hi
When did you call? It would be best to give me a date and time when you will be in contact with me. I will be available on tomorrow 05/01/19 from 10 am for instance.
MM
Mpho M's update04 Jan 2019, 11:16
Reviewer Update
Hi
When did you call? It would be best to give me a date and time when you will be in contact with me. I will be available on tomorrow 05/01/19 from 10 am for instance.
MM
Mpho M's updateReviewer Update
07 Jan 2019, 14:23Hi I have called the above number you had given me and it has been of no help. I want my airtime which you had deducted to be returned and to reflect on my balance. When did you call? It would be best to give me a date and time when you will be in contact with me. I will be available this whole week (7-11 January 2019) from 14:00 to 15:00 for your call. Please specify when you will call and I will confirm.
MM
Mpho M's update07 Jan 2019, 14:23
Reviewer Update
Hi I have called the above number you had given me and it has been of no help. I want my airtime which you had deducted to be returned and to reflect on my balance. When did you call? It would be best to give me a date and time when you will be in contact with me. I will be available this whole week (7-11 January 2019) from 14:00 to 15:00 for your call. Please specify when you will call and I will confirm.