SG
Su-Hannie Greyling

1 reviews | Active since Dec 2011

21 Jun 2017, 12:56

Airtime deducted for games not played or purchased

<p>Good day,</p> <p> </p> <p>I have been noticing that my airtime just disappears and have phoned the call centre, she informed me that R5 gets deducted for a service I subscribed to.</p> <p> </p> <p>I logged into vlive and saw that it is for a game purchase in two days 20 March and 22 March there were 35 purchases? Now since then it is eating up my airtime, the vlive website says I am not subscribed so I can not unsubscribe, but I am surely also not purchasing anything through vlive!</p> <p> </p> <p>Please stop whatever service or game is using my airtime without my approval</p> <p> </p> <p>Thanks</p>

0
Replies (2)
Vodacom
Vodacom's reply21 Jun 2017, 13:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Jun 2017, 08:54
Official

Dear Customer,

As discussed, we have assisted with your query.

Regards

TS

Vodacom Consumer Website team