1 reviews | Active since Dec 2011
Airtime deducted for games not played or purchased
<p>Good day,</p> <p> </p> <p>I have been noticing that my airtime just disappears and have phoned the call centre, she informed me that R5 gets deducted for a service I subscribed to.</p> <p> </p> <p>I logged into vlive and saw that it is for a game purchase in two days 20 March and 22 March there were 35 purchases? Now since then it is eating up my airtime, the vlive website says I am not subscribed so I can not unsubscribe, but I am surely also not purchasing anything through vlive!</p> <p> </p> <p>Please stop whatever service or game is using my airtime without my approval</p> <p> </p> <p>Thanks</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
As discussed, we have assisted with your query.
Regards
TS
Vodacom Consumer Website team
Dear Customer,
As discussed, we have assisted with your query.
Regards
TS
Vodacom Consumer Website team
