Airtime Deducted But No SMS Bundles Transferred

I can not believe with all the technology today that a company like Vodacom can not sort out a simple issue, or bother coming back to me as a client with a complaint. I bought SMS Bundles from my phone to send to a Telemetry System, which I have been doing for sooooo looooong now. The airtime was deducted but the Bundles never loaded onto the system. When I phoned Vodacom, which by the way is a real useless process. Who in todays day and age has time to sit and wait on the phone, while the different options are rambled off electronically. Mind you the operators are not useful either, so you are pretty much waisting your time in any case. I truly hope the issue will be resolved, as it is pointless to have all this advance technology, but not being able to use it. I was told last week that the technicians are counting the SMS's, really, you have to do this manually, How long is that going to take, I get promised countless times that people will get back to me. But never do. Utterly Unacceptable. And this is one of the few times that I have checked if the SMS Bundles was transfered. Who knows how many times previously this has happened, that I did not pick it up.