AM
Arisha M
1 reviews | Active since Nov 2015
02 May 2017, 09:14
Airtime Deducted
<p>For the passed month I have monitored my Vodacom Account to see the amount pf Airtime I used. On 5 occasions I loaded R29 airtime and twice, R55 and only made a short call each time and my airtime was finished. I have given up on Vodacom calling me back and I want my airtime to be refunded to me immediately.</p>
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 May 2017, 09:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 May 2017, 09:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 May 2017, 12:25Dear Arisha
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply02 May 2017, 12:25
Official
Dear Arisha
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
AM
Arisha M's updateReviewer Update
02 May 2017, 12:26Thank you for attending to the matter Rudi was very helpful.
AM
Arisha M's update02 May 2017, 12:26
Reviewer Update
Thank you for attending to the matter Rudi was very helpful.
AM
Arisha M's updateReviewer Update
07 Aug 2017, 11:34Hi, I have been trying my best to get a hold of Vodacom and someone who can help with my account, can anyone please assist?
AM
Arisha M's update07 Aug 2017, 11:34
Reviewer Update
Hi, I have been trying my best to get a hold of Vodacom and someone who can help with my account, can anyone please assist?