DK
Dee K
1 reviews | Active since Sept 2017
06 Nov 2017, 16:58
Airtime & Data loss
I have been losing airtime and data unreasonably so and when I call I'm told I have used the credit. Friday night R174 airtime vanished and I was told I made calls. Same day, 994MB just vanished and too, they told it my apps on my fone. But I never had this experience, how now this weekend. Saturday too, same thing happened. This seem to be a norm with Vodacom and needs to be addressed
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Nov 2017, 07:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2017, 07:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Nov 2017, 12:09Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Vodacom's reply16 Nov 2017, 12:09
Official
Good day,
Feedback has been provided.
Regards,
RM
Best regards,