airtime & data

Good day<br> Kindly assit<br> <br> I received airtime from Vodacom for the amount of R315 monthly which I did receive on the 1st of the month, then transferred R99 data but for some reason on the 4th of July data for 500mb was finished and airtime worth of R215 was finished called Vodacom and spoke to Thabiso who tried to assist but with no luck was unable to trace my airtime then he transferred the call to another department and spoke to a lady who said she is unable to view my profile which did not make any sense after being a Vodacom client for more than 10years today she is unable to view my profile. Still no luck Vodacom