sM
sanelisiwe M
1 reviews | Active since Oct 2010
09 Feb 2026, 11:22
Airtime ****
I have a top up contract with Vodacom. Recently, (two weeks) I have been buying airtime and it gets depleted before I make even one call. Upon contacting customer care, I was told of funny subscriptions that are active and depleting my airtime. I definitely did not subscribe to things I don't even know. Vodacom is ****ming us of our airtime under the disguise of subscription. I have never heard of the these subscriptions, definitely did not personally subscribe to it.
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Replies (2)
Vodacom's replyOfficial
09 Feb 2026, 14:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Feb 2026, 14:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
sM
sanelisiwe M's updateReviewer Update
10 Feb 2026, 10:01Dear Vodacom,
Please stop these unnecessary subscriptions that are depleting my airtime. I just purchased R55 airtime and immediately got an sms that I am subscribed to amazing digital content. I have tried to unsubscribe and the link given on the sms does not offer the offer to unsubscribe. These sms come from VodacomSA, I did say that I never subscribed to any content but VodacomSA voluntarily subscribe just because I purchased airtime. I request your to reimburse my airtime speedily and stop subscribing my number to unnecessary things.
And not consultant has contacted me about my earlier review as promised in your response.
Please stop these unnecessary subscriptions that are depleting my airtime. I just purchased R55 airtime and immediately got an sms that I am subscribed to amazing digital content. I have tried to unsubscribe and the link given on the sms does not offer the offer to unsubscribe. These sms come from VodacomSA, I did say that I never subscribed to any content but VodacomSA voluntarily subscribe just because I purchased airtime. I request your to reimburse my airtime speedily and stop subscribing my number to unnecessary things.
And not consultant has contacted me about my earlier review as promised in your response.
sM
sanelisiwe M's update10 Feb 2026, 10:01
Reviewer Update
Dear Vodacom,
Please stop these unnecessary subscriptions that are depleting my airtime. I just purchased R55 airtime and immediately got an sms that I am subscribed to amazing digital content. I have tried to unsubscribe and the link given on the sms does not offer the offer to unsubscribe. These sms come from VodacomSA, I did say that I never subscribed to any content but VodacomSA voluntarily subscribe just because I purchased airtime. I request your to reimburse my airtime speedily and stop subscribing my number to unnecessary things.
And not consultant has contacted me about my earlier review as promised in your response.
Please stop these unnecessary subscriptions that are depleting my airtime. I just purchased R55 airtime and immediately got an sms that I am subscribed to amazing digital content. I have tried to unsubscribe and the link given on the sms does not offer the offer to unsubscribe. These sms come from VodacomSA, I did say that I never subscribed to any content but VodacomSA voluntarily subscribe just because I purchased airtime. I request your to reimburse my airtime speedily and stop subscribing my number to unnecessary things.
And not consultant has contacted me about my earlier review as promised in your response.