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cheryl K

1 reviews | Active since Oct 2015

01 Oct 2018, 16:01

airtime complaint

I am so disappointed with vodacom I get R150 airtime a month and my phone is set on wi-fi for updates and yet vodacom will eat my airtime away.

I do not have any wasp activated on my line and I have the whatsapp bundle activated on my line. I am really thinking of changing my network I am also thinking of telling my friends and family not to come to vodacom.

Regards Cheryl Kirk

0
Replies (2)
Vodacom
Vodacom's reply01 Oct 2018, 16:25
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Oct 2018, 18:27
Official

Dear Cheryl

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team

Best regards,