CM
Christine M
1 reviews | Active since Jul 2011
10 Jan 2021, 11:32
Airtime charged, but not credited to my phone
Bought Airtime online through the Vodacom App and on the last step there was an error. The money has come off my credit card, but the airtime has not been credited to my phone. Tried the online chat and was thrown out ('your chat has been ended'), then tried calling the helpline and again did not get anywhere - told there were high caller volumes and I should chat tot TOBI the chatbot, or call back later and then was thrown out of the call. No option to just stay in a waiting line.... Very bad service Vodacom!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Jan 2021, 08:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jan 2021, 08:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CM
Christine M's updateReviewer Update
13 Jan 2021, 13:38Thanks for the very automated response, Vodacom. Two days later and I have still not been contacted by a consultant and the airtime has still not been credited to my account. Still very bad service, Vodacom!!
CM
Christine M's update13 Jan 2021, 13:38
Reviewer Update
Thanks for the very automated response, Vodacom. Two days later and I have still not been contacted by a consultant and the airtime has still not been credited to my account. Still very bad service, Vodacom!!