airtime billing

3 weeks back I had a problem with my phone, I could not browse or open my e-mails. I then called vodacom customer(082155) for assistance. The consultant who was assisting me directed me over the phone on what to do(go there, do this, do that) and I did exactly that with no luck. It took vodacom 2-3-4 days to have my problem solved. I then bought a R275 airtime, then BIS(R59) from airtime and power hour(R7). To my surprise, a week later, I was left with R8 in my phone, having done nothing but the above purchases. I called vodacom customer later that day for assistance to be answered by a very rude consultant. He failed to even assist. Passed tuesday, I loaded a R110 airtime. Yesterday I have a balance of R4. Last night I tried calling customer care but was given the run arounds. Today, I called customer care again, now the lady tells me its because vlive was on so my phone was using my airtime instead of BIS and they can't refund my airtime. Now I'm very very angry and disappointed with vodacom because the reason vlive was on was after their consultant directed me to change settings trying to solve my browsing issue, now I lost R320 and no refund. And its their consultant fault.