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Paul C

1 reviews | Active since Jan 2018

16 Jan 2018, 10:40

Airtime being taken without me making calls

Hi there,

I have realised that Airtime is being removed from my account every day without me making calls . It is not for data as i always have data bundles. I just wonder how long this has been going on for and how much has been ****** from me and many others out there. I would appreciate it if Vodacom would contact me to sort this out.

0
Replies (4)
Vodacom
Vodacom's reply16 Jan 2018, 11:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

PC
Paul C's update16 Jan 2018, 11:43
Reviewer Update
Thanks for telling me the same thing you tell everyone ..... **** Please Note ****** I am aware of phishing ****s. Don't blame everything on them and look after your customers !!!!!!!!!!!!!!!!
Vodacom
Vodacom's reply16 Jan 2018, 13:48
Official

Good day Paul,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team

PC
Paul C's update16 Jan 2018, 13:51
Reviewer Update
Thank you to the guy who called me and told me that i was subscribed to 5 companies who were taking airtime off my account as a subscription fee even though i didn't subscribe to them and THANK you to him for removing them . I have just been credited for the past 2 months of subscriptions .... R1267.00 ..... Thank you. I would not have noticed this and wonder how long it has been going on and just how much i have lost. Thank you again to Vodacom. Great service.