Airtime being forfeited AGAIN!

<p>Airtime beeing forfeited</p> <p>I realized that my airtime doesn't carry over to the following month anymore (it always did in the past)<br />I phoned customer care and the lady first argued with me that it gets forfeited after 30 days which are ****! <br />I had the same **** October 2015 and they paid me back more than R400 because it was a mistake on their side! so the lady checked and said ok it was a system error on their side AND PUT THE PHONE DOWN ON ME!! Apparently the calls are recorded... i would really like to know who this ***** was! I phoned between 14:51 - 15:07 01 Feb 2017 </p>