LJ
Lynne J

1 reviews | Active since Feb 2018

22 Feb 2018, 17:35

Airtime Balances expiry dates removed from My Vodacom app

The 'My Vodacom' app used to show when airtime balances were expiring. This was removed about a month ago and one is no longer able to see a breakdown of when airtime is expiring. I have tried to email to find this out, but vodacom has disabled the email service and only seems to want to have calls. I called to find out and the operator didn't answer my question at all and put the phone down on me. I am unhappy with this service and would like to know why it was removed from the app. I would also like to have a breakdown of when each amount of my airtime expires and ideally I would like to be able to have this available to help myself online or via your app

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Replies (1)
Vodacom
Vodacom's reply23 Feb 2018, 06:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team