1 reviews | Active since Feb 2018
Airtime Balances expiry dates removed from My Vodacom app
The 'My Vodacom' app used to show when airtime balances were expiring. This was removed about a month ago and one is no longer able to see a breakdown of when airtime is expiring. I have tried to email to find this out, but vodacom has disabled the email service and only seems to want to have calls. I called to find out and the operator didn't answer my question at all and put the phone down on me. I am unhappy with this service and would like to know why it was removed from the app. I would also like to have a breakdown of when each amount of my airtime expires and ideally I would like to be able to have this available to help myself online or via your app
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
