Hellopeter
Share Your Experience
AB
Anthea B

1 reviews | Active since Mar 2009

03 Feb 2021, 13:01

Airtime and minutes disappearing?????????????

I have contracts on Vodacom...had approx 60 minutes left on Sunday, when I received my new allocation on Monday, all those minutes disappeared? NO MAN!!!!!!!!!!!!!!

bought data for another number, whatsapp didnt work? Allocation received on Monday, bought a whatsapp bundle and then no credit left????????

Who's fooling who?

0
Replies (3)
Vodacom
Vodacom's reply03 Feb 2021, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply03 Feb 2021, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AB
Anthea B's update10 Feb 2021, 10:46
Reviewer Update
Vodacom,

Thank you crediting the one account, what about the other one where the minutes disappeared?