TM
Tshego M
1 reviews | Active since Dec 2010
17 Jul 2019, 09:17
Airtime and minutes disapearing
Annoyed with vodacom.... 1. They have taken my airtime for data, while they have said before that when I run out of data they will no longer take my airtime. 2. I have purchased 60 minutes for all networks, immediately after making 1 call for less than 5 minutes I receive a message "your anytime network balance has run out" this has happen several times now I don't know were the rest goes.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Jul 2019, 09:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jul 2019, 09:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Jul 2019, 12:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply24 Jul 2019, 12:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team