1 reviews | Active since Sept 2016

07 Sept 2016, 18:58

Airtime and data vampires

<p>Went to bed with around R230 airtime in my acc woke up to R0.00, when i ask vodacom consultant was told internet finished my airtime, i had 200 mb that i couldn't finish at work left around 21:00 then i bought 100mb that vodacom claim it only lasted for 30min there after it started using airtime.</p> <p>-1st of all t wasnt 1st time buying 100mb that exp midnight.</p> <p>-2ndly i havent even used up 200mb from my work place. That i used just above 100mb the whole day.</p> <p>-3 vodacom send sms when you left with 4.8mb that they didnt on that day</p> <p>-4 they also inform us when data is used up.</p> <p> </p> <p>SO WHERE IS MY AIRTIME????</p> <p>THIS LOYALTY WITH VODA IS NOT PAYING OUT AND REMEMBER I FIND OTHER NETWORK PROVIDERS CHEAPER WONT EVEN HESITATE TO CHANGE THIS *******. THAT IS OVER CHARGING US AND EVEN ***** OUT AIRTIME.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2016, 07:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team

Best regards,