AIRTIME AND DATA ****** - RECHARGE AND NEVER CREDITED

i have sent several emails to the complaints department as referred to by the call centre operators, to no avail. They do not even have the courtesy to acknowledge receipt of the email. I have supp**** proof the successful transactions concluded from my bank account to vodacom for airtime and data purchased. Your call centre keeps blaming my bank and the bank has said it is Vodacom at fault. I expect my airtime and data credited immediately. This is theft and unacceptable.

Data purchased 16h01 8 August 2017 – Your customer care numbers do not work. THIS HAS STILL NOT BEEN CREDITED TO MY ACCOUNT YET THE MONEY IS OFF MY BANK ACCOUNT AND NOT REVERSED TO MY ACCOUNT; Airtime purchased 07;30 1 July 2017 – THIS HAS STILL NOT BEEN CREDITED TO MY ACCOUNT YET THE MONEY IS OFF MY BANK ACCOUNT AND NOT REVERSED TO MY ACCOUNT; Data purchased 08:39 1 July – THIS HAS STILL NOT BEEN CREDITED TO MY ACCOUNT YET THE MONEY IS OFF MY BANK ACCOUNT AND NOT REVERSED TO MY ACCOUNT I expect the aforementioned three enquiries to be resolved immediately. Note that we reserve all our rights herein.