Airtime and data ****** !!!

Due to monthly airtime that was almost finished, I phoned the call centre just now. Call was dropped, but the consultant phoned back. She checked and verified amounts that was deducted from my account. The biggest issue being *111*95# where the bundleS were never activited, although I received confirmation sms's everyime. I thus paid for the bundles + the additional costs made to those vodacom nrs during the duration where the bundle should have been activated. Vodacom is *****ing airtime and data from the consumer. How is this TCF??? Furthermore...your complaints platform on fb is PATHETIC! Have you seen the replies?? Vodacom is a *****ulant company, *****ing from the consumer with horrible assistance!