FC
Firoza C
1 reviews | Active since May 2012
06 Dec 2021, 08:49
Airtime and data purchases not reflecting
My airtime and data just disappeared from my phone ,went onto my banking app this morning and bought airtime and data to top up and it still shows I have no airtime or data, tried to call Vodacom three times for this morning just receiving a message that they are experiencing high call volumes and I need to use my device urgently but cannot due to airtime and data not being available.
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Vodacom's replyOfficial
06 Dec 2021, 09:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2021, 09:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team