Airtime and data not uploaded as per our contract

I have a contract with Vodacom and my package is uchoose 175 as an agreement. Vodacom send me recurring airtime and data on the 1st of every month. so this month 01 April I didn't receive my package so I decided to call I was told they are aware of customers not receiving their monthly packages there is a technical problem they are working on it cool its not a train smash. but today I call again I cant go through I only recive my balance as R 0.00 then decided to vod chatbot. they tell me " They are sorry they don't know how to help with my request. they are still learning few things. they can only help me with viewing balances, stop subscription, invoice statement etc. all need is my package to be uploaded or simple Vodacom can cancel my contract I can find another service provider MTN Telkom and Cell C or virgin are there I'm not desperate to use Vodacom.