SW
STELLA W
1 reviews | Active since Jul 2009
10 Dec 2017, 19:35
Airtime and data missing
Loaded data and airtime this morning, got a SMS from Vodacom about R27-50 and R5 extra airtime, but when I checked my balance,it was gone(both my extra airtime and data), didn't use my phone at all. Phone set to manual update anything.
What happened to the data and extra airtime???
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Replies (1)
Vodacom's replyOfficial
11 Dec 2017, 06:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2017, 06:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,