aN
asanda N

1 reviews | Active since Mar 2015

22 Aug 2017, 08:56

airtime and data missing

really vodacom what what what what exactly are you proving or let say doing you cut us offline you ***** our airtime and data you have guts to do it in like lots of your customers in south africa what happen to the word we respect and adore our customers its been how many times have i complained about you guys this year as in really you got to be kidding us. this will have to stop as in stop. i want my data and my airtime no excuses as sooner as possible. and please remember data and airtime is way too costly in SA so please stop playing games with us really it enough now

0
Replies (2)
Vodacom
Vodacom's reply22 Aug 2017, 09:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Aug 2017, 11:30
Official

Dear Customer

We have now reimbursed all customers affected by last night’s billing issue. All related out-of-bundle charges are refunded and depleted bundles have been reinstated. We sincerely apologise for the inconvenience.

Regards

Consumer Website Team

Best regards,